EDGE HQ

We will try and answer Questions in this forum. If you are having any issues with iScore Baseball, this is probably the best place to start. You can also search historical posts here.
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Jaikee
Posts: 11
Joined: Fri Oct 11, 2013 5:00 am

EDGE HQ

Post by Jaikee » Wed Jun 13, 2018 6:23 pm

Has anyone purchased and used the Edge analytics package? I have decided to purchase for the upcoming season but when you try to sign up there is an error on their website and I've tried to make contact via e-mail and have not received responses. They do not list a phone number on their site so there is no way to contact them directly that way. I'm just wondering if this is still a functioning feature. I would like to take advantage of what they offer but I'm a little concerned that it is this hard to sign up.
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OhioTex
Posts: 5388
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: EDGE HQ

Post by OhioTex » Wed Jun 13, 2018 9:59 pm

I have not used EdgeHQ in a few years

When i did i found it very robust
200$ for high school team
300$ for a college team

Web site
http://www.edgehq.com/index.php

iScore and edge
http://www.edgehq.com/iscore.php

Edqe support
Support@edgehq.com
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Jaikee
Posts: 11
Joined: Fri Oct 11, 2013 5:00 am

Re: EDGE HQ

Post by Jaikee » Thu Jun 14, 2018 3:58 am

I understand that and I have the website and the link to contact them for support.

I guess what I'm asking is if it is still a working service. When I try to sign up and purchase I get the following message:

Fatal error: Uncaught exception 'AuthnetARBException' with message 'Connection error: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure (35)' in /home/edgehq/public_html/AuthnetARB.class.php:112 Stack trace: #0 /home/edgehq/public_html/AuthnetARB.class.php(190): AuthnetARB->process() #1 /home/edgehq/public_html/submit_payment.php(32): AuthnetARB->createAccount() #2 {main} thrown in /home/edgehq/public_html/AuthnetARB.class.php on line 112

I've tried 4 different times from 4 different computers on 3 different networks. I do not get any responses when I e-mail their support link. So I was wondering if the program was still active and supporting link to iScore. Their website and twitter look like they haven't been updated since 2013-2014.
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OhioTex
Posts: 5388
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: EDGE HQ

Post by OhioTex » Thu Jun 14, 2018 9:36 pm

I would assume if a viable concern they would
respond to your email.

I have not seen any discusion threads on edge hq in these forums in years but i also have not seen anything posted that confirms closed..
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Jaikee
Posts: 11
Joined: Fri Oct 11, 2013 5:00 am

Re: EDGE HQ

Post by Jaikee » Fri Jun 15, 2018 7:15 am

I e-mailed iscore (SI Play) to ask if Edge was still available and the response I received from the person answering was that he had never heard of a company called EdgeHQ which leads him to believe that they no longer integrate with them.

So unfortunately it sounds like there are no longer options for advanced analytics with iscore. Without TruMedia and EdgeHQ the things I previously used (pitcher batter match ups, specific data on specific pitches, batter heat maps, pitcher spray charts, results by count, etc...) there doesn't seem like a way to get any of this information. It's a shame because this is such a great platform for collecting data but now there seems to be a limit to what you can do with that data. Unless I'm missing something.

They may want to consider updating their website since both EdgeHQ and TruMedia are both listed as partners.
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FTMSupport
Site Admin
Posts: 13199
Joined: Sat Mar 28, 2009 7:25 pm

Re: EDGE HQ

Post by FTMSupport » Fri Jun 15, 2018 7:25 am

We will check if EdgeHQ is still handling iScore users. The way the integration works it is very passive on the iScore side - they make API calls to us to get data and we do not actively check if they are still supporting their customers. But we will find out and get back to you here.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5388
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: EDGE HQ

Post by OhioTex » Fri Jun 15, 2018 10:58 am

I was sad when TruMedia went away, I am surprised and sad if EdgeHQ Support@edgehq.com not responding.

yes the old iscoresports.com baseball partner page could use a refresh.
Jaikee wrote:
Thu Jun 14, 2018 3:58 am
I understand that and I have the website and the link to contact them for support.

I guess what I'm asking is if it is still a working service. When I try to sign up and purchase I get the following message:

Fatal error: Uncaught exception 'AuthnetARBException' with message 'Connection error: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure (35)' in /home/edgehq/public_html/AuthnetARB.class.php:112 Stack trace: #0 /home/edgehq/public_html/AuthnetARB.class.php(190): AuthnetARB->process() #1 /home/edgehq/public_html/submit_payment.php(32): AuthnetARB->createAccount() #2 {main} thrown in /home/edgehq/public_html/AuthnetARB.class.php on line 112

I've tried 4 different times from 4 different computers on 3 different networks. I do not get any responses when I e-mail their support link. So I was wondering if the program was still active and supporting link to iScore. Their website and twitter look like they haven't been updated since 2013-2014.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Jaikee
Posts: 11
Joined: Fri Oct 11, 2013 5:00 am

Re: EDGE HQ

Post by Jaikee » Mon Jun 25, 2018 11:10 am

Any word on this?
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FTMSupport
Site Admin
Posts: 13199
Joined: Sat Mar 28, 2009 7:25 pm

Re: EDGE HQ

Post by FTMSupport » Mon Jun 25, 2018 11:38 am

They did not respond to our emails either, so unfortunately at this point it seems they may no longer be in business. We have updated the Partners page to reflect this.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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