Issue logging in to admin website on 2nd device (answered)

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Neptunuspup1
Posts: 2
Joined: Fri Mar 17, 2017 10:54 am

Issue logging in to admin website on 2nd device (answered)

Postby Neptunuspup1 » Fri Mar 17, 2017 11:12 am

Hello,
I like to create games rosters and send links on my iPhone but then do the actual scoring on the iPad. But somehow I can nog log in to the admin website on the iPad even though I have registered both devices to same emailadress. I keep getting message invalid user Id or password.
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FTMSupport
Site Admin
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Issue logging in to admin website on 2nd device

Postby FTMSupport » Fri Mar 17, 2017 1:42 pm

Try logging in using the Customer ID and Password that is seen on the Options-> Admin Website screen.
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Neptunuspup1
Posts: 2
Joined: Fri Mar 17, 2017 10:54 am

Re: Issue logging in to admin website on 2nd device

Postby Neptunuspup1 » Fri Mar 17, 2017 11:59 pm

Hi I am logging in on the data sharing tab in options but keep getting message invalid used ID or password. Have tried resetting password but same message. Same on other iPad so must be something with administrator account
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OhioTex
Posts: 5017
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Issue logging in to admin website on 2nd device

Postby OhioTex » Sat Mar 18, 2017 6:13 am

just tried (10am eastern Saturday) and data sharing worked just fine ..

Unfortunately, the advice i have are the obvious, make sure connected to internet, and triple check the ID and password under Option > admin on target device. ( watch for confusing characters L and 1, zero and O' etc)

Also make sure the target device "option> exports" to make sure admin database up to date

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