APP CRASHES

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d3acon
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Joined: Sun Sep 21, 2014 4:25 am

APP CRASHES

Post by d3acon » Sun Sep 21, 2014 4:37 am

Development Team

1) Great Product!

2) App is crashing when adding a player.
This occurs when the game is in play mode when collecting stats, during play events with the player pop up window.
Only occurs when trying to add players for the visiting team not the home.

Any how, result is the app crashes and kicks me out completely.

My current work around is go to the game roster during a time out and add players on the roster.

Charles
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FTMSupport
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Re: APP CRASHES

Post by FTMSupport » Sun Sep 21, 2014 3:40 pm

Are you running the newest update that came out for ios8? If not, try updating to that version. If you are using that version, please do an Options -> Export and email your customer ID to support@iscoresports.com with which game it is and exact steps to reproduce a crash so we can try on a device here with your data.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
d3acon
Posts: 5
Joined: Sun Sep 21, 2014 4:25 am

Re: APP CRASHES

Post by d3acon » Sun Sep 21, 2014 4:51 pm

Just to clarify this is the current version 1.9 Football app

Customer ID : 567S45F1BF

Steps that cause app to crash.

Game in play
Running/passing/kickoff has same result
1) Select Kick
2) Player missing from roster select ADD Player button
3) App crashes

Current and only work around is to select lineup choose team and add player.
jmathey
Posts: 21
Joined: Wed Apr 16, 2014 7:02 pm

Re: APP CRASHES

Post by jmathey » Sun Sep 28, 2014 8:38 pm

I am having the same exact problem, I posted a new thread before I realized there was one here. I hope they can fix this relatively quickly, I probably shouldn't have updated in the middle of our season.. but here we are now.. FTM, I hope you are listening here..

thanks
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FTMSupport
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Re: APP CRASHES

Post by FTMSupport » Sun Sep 28, 2014 9:37 pm

We submitted an update for the "Add Player" issue a couple days ago. It is awaiting Apple's approval.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
jmathey
Posts: 21
Joined: Wed Apr 16, 2014 7:02 pm

Re: APP CRASHES

Post by jmathey » Mon Sep 29, 2014 12:46 pm

Can you confirm which version this update will be? Want to be sure when I have it I have the one you're talking about.

Thanks
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FTMSupport
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Re: APP CRASHES

Post by FTMSupport » Mon Sep 29, 2014 1:47 pm

It is version 4.50 as announced in the product updates thread.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
jmathey
Posts: 21
Joined: Wed Apr 16, 2014 7:02 pm

Re: APP CRASHES

Post by jmathey » Mon Sep 29, 2014 3:43 pm

This is for football , i currently have version 1.90, what is s 4.50? I do not see that announced in football updates
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FTMSupport
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Re: APP CRASHES

Post by FTMSupport » Mon Sep 29, 2014 9:04 pm

Sorry.. that is the upcoming baseball version. For Football, this fix is in version v1.91 which is awaiting Apple's approval. We already have several more iOS8 updates ready for v1.92 after Apple approves v1.91 as well.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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