Scoreboard undefined

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caged1
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Joined: Sat Jul 25, 2009 9:07 pm

Scoreboard undefined

Post by caged1 » Wed Sep 04, 2013 10:26 pm

Odd issue with the new scoreboard feature that appears to only be happening with Football (or at least not baseball). Top right corner of the scoreboard where it normally says "Sch" (I assume for scheduled before a game starts) and probably should then have the quarter or "F" for Final once the game starts or is completed, says "undefi" instead. Guessing that's probably undefined cut off?

Examples of my football scoreboard:
http://walnuthighschoolfootball.com/scoreboard
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FTMSupport
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Re: Scoreboard undefined

Post by FTMSupport » Thu Sep 05, 2013 12:41 am

This is now fixed. Thank you for pointing it out.

The two games that had Undefined now show that they are in Q4 with some time left on the clock. This means the games did not end on your device. You can open the game and let the time run down to 0, or you can use the Misc -> End Game option to force end of game (be sure iScorecast is on when you do this, or use the iScorecast Synchronize option after doing it to notify the iScorecast server).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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caged1
Posts: 87
Joined: Sat Jul 25, 2009 9:07 pm

Re: Scoreboard undefined

Post by caged1 » Thu Sep 05, 2013 8:53 am

Thanks, the undefined is gone now. However, there still might be an issue with how the scoreboard is reading the end game. I know for sure that I did hit End Game for both of those previous games. I hit that function even if the clock is in sync and runs out. The scorecast itself has the games as Finals. It looks like everyone of the games I've done previously don't show up as Finals in the scoreboards from the two previous seasons:
http://walnuthighschoolfootball.com/iscorecasts

Wondering if it's reading from the last play-by-play clock entry?
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FTMSupport
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Re: Scoreboard undefined

Post by FTMSupport » Sun Sep 08, 2013 11:47 pm

We found the issue and have put in a temporary fix that should now show F for those games. Let us know if you still see any issues with it.

The issue is that the "game over" event is not sent to the iScorecast server right now unless you do an iScorecast Synchronize. We will be fixing this in an update. In the meantime, games will show F (final) two hours after the last event if no new events are entered (that is the temporary fix).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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caged1
Posts: 87
Joined: Sat Jul 25, 2009 9:07 pm

Re: Scoreboard undefined

Post by caged1 » Sun Sep 08, 2013 11:51 pm

Good deal, thanks!
The previous games are now showing a "F".
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