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Football helmet Color Issue

Posted: Tue Aug 18, 2015 6:07 am
by vark148
I cannot get the helmet color to save for any teams. they all default to black. I change to the color I want and hit save and when you go back in it is still black? HELP!
Chris

Re: Football helmet Color Issue

Posted: Wed Aug 19, 2015 9:45 am
by FTMSupport
The helmet color is set in the app by going to Team Manager, selecting the team, and tapping Team Color. You can then select a team color and tap Done. This will save the color of the team which will appear on the helmets in the iScorecasts.

Re: Football helmet Color Issue

Posted: Wed Aug 19, 2015 9:48 am
by vark148
I do that very thing and after hitting save the color does stay in the square but when you exit that screen by hitting save it always reverts back to black. It does this on all teams I have created.

Re: Football helmet Color Issue

Posted: Wed Aug 19, 2015 2:01 pm
by FTMSupport
We have found the issue and will get it correct in the next update. Thank you for bringing it to our attention.

In the meantime, if you do an Options -> Export from iScore, and log in at http://my.iscoresports.com" onclick="window.open(this.href);return false; with your account info (found on Options-> Admin Website in iScore), and edit your team and add a color there (you have to type the RGB code with a leading # like #FF0000 is bright red - you can find them on the internet), then do an Options -> Import, it will use the color you have entered there.

Re: Football helmet Color Issue

Posted: Thu Aug 20, 2015 9:58 am
by vark148
Ok-so far so good. It displays the colors on each team now for their page and the actual play by play but not on the schedule screen. Each team still has a black helmet on all the scheduled games. i went in and deleted a game and recreated it after saving the team colors but the schedule still shows all black helmets.

Re: Football helmet Color Issue

Posted: Tue Oct 03, 2017 12:59 pm
by mcrawford620
This is still broken for me. I have set the hex code in the app, exported, confirmed the change on the website, imported, all of that. But the helmets are still all black everywhere. The team color seems to be completely ignored.

Re: Football helmet Color Issue

Posted: Mon Aug 20, 2018 1:24 am
by Troy_Haynes
I have same issues, has this bug been fixed yet or is there a work around that has been established, all team colors correct except still shows a black helmet for both teams on the Game Manager screen.

Re: Football helmet Color Issue

Posted: Wed Aug 29, 2018 11:19 pm
by OhioTex
There have not been any updates to the app published

Re: Football helmet Color Issue

Posted: Tue Oct 02, 2018 11:39 am
by FTMSupport
The fix for the helmet colors in the Game Manager and Scoring screens will be included in the next release

Re: Football helmet Color Issue

Posted: Wed Nov 14, 2018 9:05 am
by OhioTex
Update 2.02 ..dated Oct 4, 2018 in App Store:
* Fix for first down by rushing issue
* Added Games Played stat for special teams
* In-app helmets now display team colors