Football helmet Color Issue

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vark148
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Joined: Tue Aug 18, 2015 6:02 am

Football helmet Color Issue

Postby vark148 » Tue Aug 18, 2015 6:07 am

I cannot get the helmet color to save for any teams. they all default to black. I change to the color I want and hit save and when you go back in it is still black? HELP!
Chris
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FTMSupport
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Re: Football helmet Color Issue

Postby FTMSupport » Wed Aug 19, 2015 9:45 am

The helmet color is set in the app by going to Team Manager, selecting the team, and tapping Team Color. You can then select a team color and tap Done. This will save the color of the team which will appear on the helmets in the iScorecasts.
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http://iscoresports.com/baseball/training.php#docs
vark148
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Joined: Tue Aug 18, 2015 6:02 am

Re: Football helmet Color Issue

Postby vark148 » Wed Aug 19, 2015 9:48 am

I do that very thing and after hitting save the color does stay in the square but when you exit that screen by hitting save it always reverts back to black. It does this on all teams I have created.
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FTMSupport
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Re: Football helmet Color Issue

Postby FTMSupport » Wed Aug 19, 2015 2:01 pm

We have found the issue and will get it correct in the next update. Thank you for bringing it to our attention.

In the meantime, if you do an Options -> Export from iScore, and log in at http://my.iscoresports.com with your account info (found on Options-> Admin Website in iScore), and edit your team and add a color there (you have to type the RGB code with a leading # like #FF0000 is bright red - you can find them on the internet), then do an Options -> Import, it will use the color you have entered there.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
vark148
Posts: 3
Joined: Tue Aug 18, 2015 6:02 am

Re: Football helmet Color Issue

Postby vark148 » Thu Aug 20, 2015 9:58 am

Ok-so far so good. It displays the colors on each team now for their page and the actual play by play but not on the schedule screen. Each team still has a black helmet on all the scheduled games. i went in and deleted a game and recreated it after saving the team colors but the schedule still shows all black helmets.
mcrawford620
Posts: 8
Joined: Mon Jan 10, 2011 12:11 pm

Re: Football helmet Color Issue

Postby mcrawford620 » Tue Oct 03, 2017 12:59 pm

This is still broken for me. I have set the hex code in the app, exported, confirmed the change on the website, imported, all of that. But the helmets are still all black everywhere. The team color seems to be completely ignored.

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