Team Stats

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amysladetanner
Posts: 37
Joined: Sun Oct 09, 2011 11:32 am

Team Stats

Post by amysladetanner » Thu Apr 25, 2013 4:37 am

I have a league set up and usually update my team stats after each little league game, but it will not let me. When I tried last night, it said unable to send email, please try again later. When I tried to resend this morning, it did not give me an error message, but the email with the team stats did not send. Any idea why?
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Team Stats

Post by FTMSupport » Thu Apr 25, 2013 8:03 am

First be sure you are running the newest version of iScore on your device (v4.04 for Apple devices and v4.09 for Android devices).

With this morning's attempt, did you get a Successful message? If so, be sure to check your SPAM folder for the email.

Here is a link in our FAQ that helps troubleshoot emailing issues:

http://iscoresports.com/baseball/kb/faq ... emails.php
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
amysladetanner
Posts: 37
Joined: Sun Oct 09, 2011 11:32 am

Re: Team Stats

Post by amysladetanner » Thu Apr 25, 2013 7:32 pm

Yes, I am running the most current version. When I sent the email this morning, it did not give me a successful message. I tried all your troubleshooting steps...still no luck. Even though I am running the latest version, I had not updated my game stats. I did that and then resent and it worked.....although it did not give me a successful message, but I did receive it. Thanks for your help.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Team Stats

Post by FTMSupport » Thu Apr 25, 2013 7:47 pm

If you can do an Options -> Export and email us your customer ID and tell us what you are trying to email, we can take a look with a device here to see what may be going on. Send the email to support@iscoresports.com.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
amysladetanner
Posts: 37
Joined: Sun Oct 09, 2011 11:32 am

Re: Team Stats

Post by amysladetanner » Sun Apr 28, 2013 6:37 am

I received the email...it just did not give me a successful message.
amysladetanner
Posts: 37
Joined: Sun Oct 09, 2011 11:32 am

Re: Team Stats

Post by amysladetanner » Thu May 09, 2013 4:35 am

I had this same problem again. I just sent an email to support@iscoresports.com. Thank you.
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