Old device died. Got new device....

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DamageIncBB
Posts: 7
Joined: Fri Jan 28, 2011 5:12 pm

Old device died. Got new device....

Postby DamageIncBB » Thu Feb 23, 2012 8:10 am

How do I get my new device linked up with my web page now?
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FTMSupport
Site Admin
Posts: 12555
Joined: Sat Mar 28, 2009 7:25 pm

Re: Old device died. Got new device....

Postby FTMSupport » Thu Feb 23, 2012 8:42 am

Email us at support@iscoresports.com with the URL of your Team Website and the customer ID of your new device (found on Options screen) and we can switch it over.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
tblodgett
Posts: 12
Joined: Wed Sep 05, 2012 2:45 pm

Re: Old device died. Got new device....

Postby tblodgett » Thu Mar 07, 2013 1:37 pm

Having the same issue with an additional twist. Got a crack on my device screen, so iScore is no longer accessible. I didn't worry about it too much because of the admin site. But then I figured out my most recent games scored -- which needed to be sent on to MaxPreps -- weren't on our admin site. While I synchroize the scorecast after games, I haven't exported unless I had a specific reason to do so. I had emailed the .xls and .html to myself and the coach but that's not what uploads to MaxPreps. Soooo ... likes I'm going to be in the market for a new tablet and be manually inputting MaxPreps, unless someone has a suggestion.
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mprusak
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Location: Montgomery, IL
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Re: Old device died. Got new device....

Postby mprusak » Thu Mar 07, 2013 2:19 pm

A couple suggestions...

First, you should export after EVERY game, without exception.

Second, if game was iscorecasted, you can retrieve your game(s) from there.

Data Sharing:
http://iscoresports.com/baseball/kb/faq ... _share.php

enter SC:xxxxxxxxx and your password
(x=device id)
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
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mprusak
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Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL
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Re: Old device died. Got new device....

Postby mprusak » Thu Mar 07, 2013 2:22 pm

Also, you can now transfer your database to your new device without needing to contact support. See here:

viewtopic.php?f=3&t=7169
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
tblodgett
Posts: 12
Joined: Wed Sep 05, 2012 2:45 pm

Re: Old device died. Got new device....

Postby tblodgett » Thu Mar 07, 2013 2:30 pm

I figured out that I should export every game afterward .... as soon as I figured out that they didn't just show up on the admin site via the synch. Live and learn. Thanks for the help on retrieval and transferring to the new device.
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Old device died. Got new device....

Postby FTMSupport » Thu Mar 07, 2013 2:32 pm

With "Sync", you can also use "sync:xxxx" for the customer ID on the data sharing screen to retrieve synched games that were not iScorecast. If all your games were synched, nothing will be lost, even if you did not export.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
tblodgett
Posts: 12
Joined: Wed Sep 05, 2012 2:45 pm

Re: Old device died. Got new device....

Postby tblodgett » Thu Mar 07, 2013 8:07 pm

I'm not sure I'm following that last one.
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Old device died. Got new device....

Postby FTMSupport » Thu Mar 07, 2013 8:26 pm

Exact same thing mprusak said above:

Data Sharing:
http://iscoresports.com/baseball/kb/faq ... _share.php

enter SC:xxxxxxxxx and your password
(x=device id)


Except instead of "SC:", use "SYNC:" and it will retrieve the data from your synchronized backups.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
tblodgett
Posts: 12
Joined: Wed Sep 05, 2012 2:45 pm

Re: Old device died. Got new device....

Postby tblodgett » Sat Mar 09, 2013 4:04 pm

Making progress, but not there yet. Have the new tablet -- both are Google Nexus 7 -- and have put iScore on the new device. Google restores the app, but not the data that was on the old one. On the old one, the lower quarter of the tablet is pretty close to useless, but the upper three-quarters seems to work. I also was able to turn bluetooth on for both devices and pair them. But on the old tablet, while I can get into iScore, I can't seem to get into options. On the new tablet, if I go into Options --> Data Sharing, it gives me the option to Get from Web, but nothing about bluetooth. The page about sharing data with other devices says, "To share data over Bluetooth (no internet required), you set one device to "Get via Bluetooth", and the other to "Send via Bluetooth". " But I'm not seeing where on the devices that I would do this. Anyone?

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