iOS6 - Apple Bug causing Slowness in iScore

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FTMSupport
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iOS6 - Apple Bug causing Slowness in iScore

Post by FTMSupport » Wed Nov 21, 2012 8:02 pm

OK... after countless hours of testing and feedback from you guys in the forum and emails, we have finally identified the issue.

Apple introduced a Bug in iOS6 related to something called the UISegmentedControl. We have not seen any documentation of this bug anywhere, so will be submitting the details to Apple on how they can reproduce and fix the issue. If Apple had any kind of "find a bug" reward, the iScore community would deserve one for this.

The UISegmentedControl in the case of Baseball is what allows you to tap the Inning # above the Pitch by Pitch data on the iPad.

In Basketball, it allows you to select the Period in a similar fashion.

Updating a UISegmentedControl repeatedly slowly does something internally in iOS6 that makes the future updates slower and slower until eventually it is so slow that it is unbearable.

We will be submitting updates to both Baseball and Basketball today that work around this issue (we are rejecting the current Basketball update and resubmitting since the previous update did not include this fix). We are going to request priority approval on this fix since it is an Apple Bug that was the cause, but being a Holiday week, who knows if that is going to help.

This same message is being posted in both the Baseball + Basketball Forums.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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FTMSupport
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Re: iOS6 - Apple Bug causing Slowness in iScore

Post by FTMSupport » Wed Nov 21, 2012 8:05 pm

Keep in mind that until the updates become available, doing the following prior to scoring a game will ensure the best experience:

1. Exit out of iScore completely.
2. Double tap Home button to bring up running apps in bottom tray
3. Press and hold iScore icon in bottom tray until it starts shaking. Press the "-" to stop iScore from running (if you see an "x" instead of a minus, it is the wrong one ... do not press that. Start over at step 1)
4. Press and hold the power button and home button on your device until the Apple Logo appears (this is a hard reset)
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
dbeth
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Re: iOS6 - Apple Bug causing Slowness in iScore

Post by dbeth » Wed Nov 28, 2012 8:25 am

Thank you for your quick response to this.

I had to power down my iPad at halftime last night to remedy the slowness that was occurring during the first half. Just a basic power down using the power button and slide off refreshed it enough (for me) that the quickness came back.

Again, thanks for figuring out this issue. Your quick help in this forum is great!
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FTMSupport
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Re: iOS6 - Apple Bug causing Slowness in iScore

Post by FTMSupport » Thu Nov 29, 2012 3:41 pm

Apple just approved this update today. You should be able to update very soon (if it is not showing already).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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