Waiting for Game to start

[hetxb01]

When I send the game link from the game itself I can see the scoring of the game. But when I use the Http:/iscorecast.com and the customer ID in the Iscorecast info section while I see all the games that i have input, when I go to the game that is being played (the same one I can see with the previously mentioned game link) it says "Waiting for game to start"
I don't want to have to send a new link from the game every time. What am I doing wrong?

[FTMSupport]

If you can email us an example of a game where a direct link is letting you see the game, and the iScorecast link for the same customer ID says "Waiting for game to start", we can take a look at your data and see what is going on. Send all the details for us to see this to support@iscoresports.com.