Total points for player is greater than actual points made

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Billbh
Posts: 22
Joined: Wed Jun 27, 2012 11:02 pm

Total points for player is greater than actual points made

Post by Billbh » Sat Mar 29, 2014 1:12 am

We have a game that shows a player scoring 6 two-point buckets in the totals field (adjust tab) yet in actuality he only scored 5 two-pointers ... As we confirmed in the play-by-play mode only 5 buckets (and there was of course NO score adjustments made during the game as confirmed in the play-by-play mode)

How can we get this corrected ??
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Total points for player is greater than actual points made

Post by FTMSupport » Sat Mar 29, 2014 9:12 am

If you do an Options -> Export and email us at support@iscoresports.com with your customer ID, which game it is, and which player it is, we can look at your data to see where the totals are coming from.
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Billbh
Posts: 22
Joined: Wed Jun 27, 2012 11:02 pm

Re: Total points for player is greater than actual points made

Post by Billbh » Fri Apr 04, 2014 3:28 pm

Thanks guys …

Game is exported to the server (customer user #: sent by separate email)

Note that player #20 (Kyle) scored the following;

Scoring shots iScore play #'s

2-point shots: 109, 126, 239, 260, 278 = 10 points
1-point FT's: 110, 215 = 2 points
3 point shots: 271, 294 = 6 points

Which should total 18 points (=2 x 5 + 1 x 2 + 3 x 2) for this player.

However, iScore shows that this player made six (not five) 2-point shots and gives his total as 20-points.

Also, the total iScore game score is still 58 points for SVBC yet iScore app (attached photo), yet it shows 60 points on the team stats and output file (attached); there are also no apparent game score adjustments that could account for a total game score change …

Please help and let us know …

Thanks much !!

Bill

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iScore app IDEA … Please ….

To enable quick reference of specific players play-by-play record, it would be a REALLY GREAT functional add to the iScore app if users could be able to search for items in any games Play-by-Play view. For example, I could search for Kyle within play-by-play and then see how specifically contributed to any game, etc. Also would help in finding and correcting input errors, etc.
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