Scoring error (resolved, pending user follow up if needed)

If you are having an issue with iScore Basketball, please post it here and we will try and find solutions so everybody will be aware of them.
Afjb
Posts: 196
Joined: Thu Feb 02, 2012 11:30 am

Scoring error (resolved, pending user follow up if needed)

Postby Afjb » Mon Nov 07, 2016 7:26 am

Hi, I emailed you regarding this but thought I would post as well in case this has happened before...

The score on the "scoreboard" ended up to be different than the actual team scores. I think there were a couple of instances where the program credited one team with the score when it should have gone to the other. I sent you my ID and the specific game.

Please advise.

Thanks
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OhioTex
Posts: 5103
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Scoring error

Postby OhioTex » Mon Nov 07, 2016 7:50 am

thanks for submitting the issue. Hopefully you included your customer ID and basketball game information on your email to support... so the developers can look under the hood at the specific game and code and trouble shoot . the program does not have a reported history of mis reporting score, but if there is a code issue, i know developers would like to find out and correct . thanks again
Afjb
Posts: 196
Joined: Thu Feb 02, 2012 11:30 am

Re: Scoring error

Postby Afjb » Mon Nov 07, 2016 8:53 am

Thanks, I did send my ID and the specific game in question. This was the first time I ran into an issue. I had been scoring games as recently as a few days ago so I am not sure what happened here.
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OhioTex
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Location: Columbus OH

Re: Scoring error

Postby OhioTex » Mon Nov 07, 2016 9:13 am

by the way, are you talking about a discrepancy within the score board in the app on your handheld device or on a web team site? or iscorecast?
Afjb
Posts: 196
Joined: Thu Feb 02, 2012 11:30 am

Re: Scoring error

Postby Afjb » Mon Nov 07, 2016 11:16 am

It's the score board on the app. I use an iPad. I was not using iScorecast nor a team web site.
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OhioTex
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Location: Columbus OH

Re: Scoring error

Postby OhioTex » Mon Nov 07, 2016 11:20 am

that was my initial assumption, the app. just thought i would verify.
this is a developer issue, nothing i can help with as a user.
typically they respond quickly, and I am sure they will get back to you
Afjb
Posts: 196
Joined: Thu Feb 02, 2012 11:30 am

Re: Scoring error

Postby Afjb » Tue Nov 08, 2016 5:06 am

iScore support responded to my email and we got the issue resolved for this game. They still aren't exactly sure what caused it. I'll keep a closer eye on the scoreboard for my next game. I think it may have been something to do with subs that i entered and perhaps undoing and redoing a play, but I'm not sure.
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OhioTex
Posts: 5103
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Scoring error

Postby OhioTex » Tue Nov 08, 2016 5:58 am

Thanks for the commuminty update!

Once again suppprt demonstrates their high level of customer responsiveness . Resolved w/in 24 hours

I am comfident they will try and find a root cause too and correct if they can repeat the error
Afjb
Posts: 196
Joined: Thu Feb 02, 2012 11:30 am

Re: Scoring error

Postby Afjb » Tue Nov 08, 2016 10:31 am

If I hear anything else I will certainly post it. Thanks for following up.

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