Cannot see any stats for this season on the website

We will try and answer Frequently Asked Questions in this forum. If you are having any issues with iScore Basketball, this is probably the best place to start.
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s252101
Posts: 2
Joined: Wed Jan 08, 2014 12:04 pm

Cannot see any stats for this season on the website

Post by s252101 » Wed Jan 08, 2014 12:13 pm

Purchased the app for my ipad and the website for last year. Everything worked great. My school issued me a different ipad for this year so I had to download the app again. I paid for website again for this year, but when I export my stats after a game they are not showing up on the website. Somehow my ipad app and my website are not connecting with one another. Here is my teams website address.

http://iscorebasketball.com/ChillicotheHornets" onclick="window.open(this.href);return false;
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FTMSupport
Site Admin
Posts: 13190
Joined: Sat Mar 28, 2009 7:25 pm

Re: Cannot see any stats for this season on the website

Post by FTMSupport » Wed Jan 08, 2014 7:16 pm

The website needs to be updated to use the Customer ID of the new device. You can use the instructions at the following URL to do that update:

http://iscoresports.com/football/kb/faq ... device.php

If you need us to do it for you, please email us with the new customer ID and the team website URL at support@iscoresports.com.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
s252101
Posts: 2
Joined: Wed Jan 08, 2014 12:04 pm

Re: Cannot see any stats for this season on the website

Post by s252101 » Thu Jan 09, 2014 11:09 am

I followed those instructions and logged in to the admin website. The problem is, it is not showing any website, so my only option is to click on "new team website". When I do that, and type in the address I want, it says that it is already taken. Of course it is, because that is the website that I want to connect to!!! Needless to say, it won't let me link to it. I hope this makes sense.
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FTMSupport
Site Admin
Posts: 13190
Joined: Sat Mar 28, 2009 7:25 pm

Re: Cannot see any stats for this season on the website

Post by FTMSupport » Thu Jan 09, 2014 11:16 am

You would have to log in with the old customer ID to see the website as it is still associated with the old account.

As noted, you can also email us your new Customer ID and the URL of the website to support@iscoresports.com and we can make the change for you.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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