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by FTMSupport
Thu Jun 22, 2017 12:03 pm
Forum: Issue Reporting [Baseball]
Topic: MLB New Data not working (answered)
Replies: 22
Views: 412

Re: MLB New Data not working iPad (responded, tested, need more user feedback)

Can you check again to see if refresh is still disabled? Our provider has been a bit flaky the last few days, but we just forced an update and believe it should have gone through properly. We will continue to monitor it to see if we can find what caused it not to update a couple of times.
by FTMSupport
Wed Jun 21, 2017 9:58 am
Forum: Issue Reporting [Baseball]
Topic: Team name missing in Discovered Game from SI Play (pending @support follow up )
Replies: 14
Views: 282

Re: Team name missing in Discovered Game from SI Play (Support responded, awaiting user following on info)

This does help... so sounds like regular season everything worked fine, but post season (all stars?) are not working as expected. If you can tell us the league name and team you are discovering from, we can follow up and see what might be causing it.
by FTMSupport
Wed Jun 21, 2017 9:49 am
Forum: Enhancement Requests [Baseball]
Topic: More Seamless for Viewing Fans, When Resume Scoring from a Second Device (future.feature.request)
Replies: 8
Views: 183

Re: How to Resume Scoring from a Second Device (answered)

You can send a note in the scorecast saying you are going to be changing devices before doing so, and the viewers will see that note. In 8 years of scoring hundreds and hundreds of games (including back to back to back to back games), I have never had the issue of needing to switch devices. Yes, it ...
by FTMSupport
Wed Jun 21, 2017 9:45 am
Forum: Issue Reporting [Baseball]
Topic: Team stats are wrong for player who also plays on opponent team (android only) (answered, future.fix)
Replies: 25
Views: 412

Re: Stats are really strange for player

Here are the steps we are doing with your data:

1. Team Manager
2. Select Bombers
3. Select Team Stats

When we view the team stats for the Bombers like this, we see Cody Wilson with 1 Game, 4 PA, 4 AB, 1H, etc....

Are you saying you are seeing something different with the same steps?
by FTMSupport
Wed Jun 21, 2017 9:36 am
Forum: Issue Reporting [Baseball]
Topic: Team stats are wrong for player who also plays on opponent team (android only) (answered, future.fix)
Replies: 25
Views: 412

Re: Stats are really strange for player

When we look at the Bombers Team Stats, we see Cody Wilson played one game for them with a hit in 4 at bats. Can you tell us what is wrong about that?
by FTMSupport
Wed Jun 21, 2017 8:59 am
Forum: Issue Reporting [Baseball]
Topic: Team name missing in Discovered Game from SI Play (pending @support follow up )
Replies: 14
Views: 282

Re: Team name missing in Discovered Game from SI Play (Support help needed)

With the Discover Game from SI Play, do you have the actual rosters for both home + visitor teams in SI Play (i.e. was it scheduled as a LEAGUE game?), or is it only the roster for "your" team, and the opponent was created as a "write in opponent" where you just enter the name of...
by FTMSupport
Wed Jun 21, 2017 8:56 am
Forum: Issue Reporting [Baseball]
Topic: Team stats are wrong for player who also plays on opponent team (android only) (answered, future.fix)
Replies: 25
Views: 412

Re: Stats are really strange for player

If you can do an Options -> Export and let us know the customer ID of your device and which player / teams it is, we can take a look at your data.
by FTMSupport
Wed Jun 21, 2017 8:51 am
Forum: Issue Reporting [Baseball]
Topic: Team stats are wrong for player who also plays on opponent team (android only) (answered, future.fix)
Replies: 25
Views: 412

Re: Stats are really strange for player

If a player has played on Team A and Team B, when you view the stats under Team Manager , for Team A, it should only show his stats for when he played on Team A (and only if he is listed on the ROSTER for Team A), and when you view the stats for Team B, it should only show his stats for when he play...
by FTMSupport
Wed Jun 21, 2017 8:49 am
Forum: Issue Reporting [Baseball]
Topic: Keyboard covers up field entry box in Game Options iPad (answered, future.fix)
Replies: 2
Views: 99

Re: Showing Error in Game Options (iPAD UI bug report)

We will add this to our bug list, but the workaround (scrolling up and back) is pretty simple as well.
by FTMSupport
Wed Jun 21, 2017 8:46 am
Forum: Enhancement Requests [Baseball]
Topic: More Seamless for Viewing Fans, When Resume Scoring from a Second Device (future.feature.request)
Replies: 8
Views: 183

Re: Resume Scoring from a Second Device (future feature idea)

You can data share a partially scored game and continue scoring on another device.

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