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by FTMSupport
Thu Sep 21, 2017 4:48 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Switching teams
Replies: 1
Views: 36

Re: Switching teams

When the lineup screen comes up prior to the game starting, tap the Options button in the bottom right corner, then tap "Swap Teams". This will swap home and visitor.
by FTMSupport
Thu Sep 21, 2017 4:46 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Help to Recover Deleted Team
Replies: 5
Views: 52

Re: Help to Recover Deleted Team

What is your customer ID, and what is the name of the team?
by FTMSupport
Wed Sep 20, 2017 9:02 pm
Forum: Questions and Answers
Topic: Premium Renewal Error
Replies: 2
Views: 54

Re: Premium Renewal Error

We believe we have finally found the cause of not allowing renewals and an update will be out shortly.
by FTMSupport
Wed Sep 20, 2017 7:24 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: TIP: Recovering a Deleted Game from your Device by Retrieving from iScore Server - FAQ
Replies: 7
Views: 668

Re: TIP: Recovering a Deleted Game from your Device by Retrieving from iScore Server - FAQ

The optimize button would actually completely delete a game that you have marked as deleted. Did you delete the 7 games and are now trying to undelete them? Or they are visible on the games tab on the Admin Website?
by FTMSupport
Mon Sep 18, 2017 7:37 am
Forum: Questions and Answers
Topic: Update to Premium error
Replies: 4
Views: 97

Re: Update to Premium error

We are not finding your account using the email you used in the forum here. Did you use a different email address to make the purchase?
by FTMSupport
Sun Sep 17, 2017 5:48 pm
Forum: Questions and Answers
Topic: Can't access Premium on app
Replies: 11
Views: 193

Re: Can't access Premium on app

Try going to iScore Central again and viewing a game. We have extended your subscription for 3 months.
by FTMSupport
Fri Sep 15, 2017 12:02 pm
Forum: Questions and Answers
Topic: Can't access Premium on app
Replies: 11
Views: 193

Re: Can't access Premium on app

We think that may be the root cause but are still trying to work through it as our results are very inconsistent as well when trying to test the renewals (i.e. we are not seeing the issue, but there are enough people asking about it that we know it is real... and we just have to keep trying differen...
by FTMSupport
Wed Sep 13, 2017 4:14 pm
Forum: FAQ - Frequently Asked Questions [Basketball]
Topic: Downloaded iScore from SI Play app. Is there a way to link the teams from the S I sports app that we have currently?
Replies: 1
Views: 63

Re: Downloaded iScore from SI Play app. Is there a way to link the teams from the S I sports app that we have currently?

There is a way, but it is unfortunately not easy. You would Import the team from SI Play, then merge the existing team into the team that came from SI Play. The reason it has to be done this way is SI Play has its own set of internal IDs for the teams and players. Doing the merge this way makes the ...
by FTMSupport
Wed Sep 13, 2017 3:56 pm
Forum: Questions and Answers
Topic: Iscore Softball Pitcher Changes
Replies: 2
Views: 85

Re: Iscore Softball Pitcher Changes

By using the Starting Lineup, you are telling iScore that is the starting pitcher. Instead, you should just tap the pitcher in the field, and then tap the player that should be subbed in that defensive position. See this link in the iScore documentation: http://iscoresports.com/manual/#h.l4oftesdro7a
by FTMSupport
Wed Sep 13, 2017 7:28 am
Forum: Product Updates [Football]
Topic: iScore Football v1.92
Replies: 13
Views: 17833

Re: iScore Football v1.92

There will be updates coming, but yes, the current version is compatible with iOS11 based on our testing.

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