Search found 13201 matches

by FTMSupport
Fri Jun 15, 2018 6:41 am
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 2395

Re: Parents and Fans can not find or see games

We have not stopped responding, we are just unable to reproduce the issue with the information given to this point. We continue to try to reproduce as we want the experience to be smooth for all users, but we have nothing new we can offer by responding in the same way we (or OhioTex) have. If anyone...
by FTMSupport
Wed Jun 13, 2018 12:35 pm
Forum: Rules [Baseball / Softball]
Topic: WP/PB/D3S questions
Replies: 2
Views: 355

Re: WP/PB/D3S questions

Wild Pitches and Passed Balls are kept as their own statistics. They are explicitly NOT errors according to the rules of baseball. They can lead to an error if the catcher recovers the ball and overthrows first base and the batter-runner advances to second as a result. But WP and PB are their own st...
by FTMSupport
Sun Jun 10, 2018 9:38 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 19
Views: 8487

Re: Push notifications on Central Viewer (resolved/fixed )

This should now be fixed. Thank you for bringing it to our attention. We recently switched our push notifications to use Google Firebase and it was having an issue. The upside now that it is fixed is that the push notifications are near instant when something is entered in iScore whereas before it c...
by FTMSupport
Fri Jun 08, 2018 3:25 pm
Forum: Issue Reporting [Baseball]
Topic: iScore Central keeps popping the premium offer
Replies: 20
Views: 7445

Re: iScore Central keeps popping the premium offer

Watching the iScorecast on a mobile device requires a subscription. Be sure you are on the newest version of iScore Central (downloadable from either Google Play or Apple App Store). If you are on the latest version, please be specific about what you are trying that is not working. Did you purchase ...
by FTMSupport
Fri Jun 08, 2018 7:06 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 1868

Re: Players name and numbers changing iPad (open)

Yes, same lineup. When you view the iScorecast, that data is from a "point in time" when the iScorecast was done. If the user goes in and edits player names, the scorecast would not be updated unless they do iScorecast Synchronize. This would be more evidence that the user is changing the names. Our...
by FTMSupport
Thu Jun 07, 2018 6:56 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)
Replies: 41
Views: 5507

Re: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)

The beta testing is still underway. We would expect it to be available for all leagues soon but it is up to the Product Manager of the feature to decide when to release it. The availability of stats (just "your team" or visible for both teams) is one of the things still being worked through with the...
by FTMSupport
Thu Jun 07, 2018 10:36 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 1868

Re: Players name and numbers changing iPad (open)

Yes, there is only one Kye Snodsmith in the Lineup and Stats for the game on 4/11 when we look at the customer's data. With jersey #23 in both cases. http://iscoresports.com/bcl/game_411_lineup.jpeg http://iscoresports.com/bcl/game_411_stats.jpeg All we can do is ask again for specific steps to repr...
by FTMSupport
Thu Jun 07, 2018 5:37 am
Forum: Issue Reporting [Baseball]
Topic: Leagues not displaying properly - Android (answered/open, unique to specific Android.Hardware)
Replies: 20
Views: 4282

Re: Leagues not displaying properly - Android (answered/open, unique to specific Android.Hardware)

Can you post your Customer ID so we can look at your data? We will take another shot at trying to reproduce this issue using your data. We have not been able to reproduce it in past attempts.
by FTMSupport
Thu Jun 07, 2018 5:32 am
Forum: Issue Reporting [Baseball]
Topic: No favorite team/games showing
Replies: 2
Views: 303

Re: No favorite team/games showing

When you tap the "three bar icon" in the upper left on both the iPhone and iPad, do you see you are logged in as the same user (same email address) on both? Two things to try... first, try logging out and back in on the iPad. Second, be sure under Settings -> Favorites that you have the same numbers...
by FTMSupport
Wed Jun 06, 2018 1:01 pm
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 1868

Re: Players name and numbers changing

The database as it stands now does not have a duplicate Kye Snodsmith on the game on 4/11/18. #23 is Kye Snodmith and #4 is Dylan Hignite However, on more recent games he has Kye Snodsmith as #4 (same internal ID and that is why the Player Card shows #4 for Kye Snodmith on one set of games and #23 f...