Search found 13123 matches

by FTMSupport
Sat Apr 14, 2018 7:10 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Username/Password Retrieval (answered/resolved)
Replies: 8
Views: 563

Re: Username/Password Retrieval (answered/resolved)

Go to Options -> Admin Website on the iScore device and it will show your password. You can change it there as well.
by FTMSupport
Sat Apr 14, 2018 9:47 am
Forum: Issue Reporting [Baseball]
Topic: Missing MLB players for substitution
Replies: 14
Views: 302

Re: Missing MLB players for substitution

Fix for this is going up today in version 4.63.414.
by FTMSupport
Fri Apr 13, 2018 8:22 am
Forum: Issue Reporting [Baseball]
Topic: Missing MLB players for substitution
Replies: 14
Views: 302

Re: Missing MLB players for substitution

It appears this is a landscape vs portrait mode view. If you view the substitution screen in portrait mode, you should see all the substitutes just fine. We are working on a fix for landscape mode for this particular device. Thank you for the details that helped us find the problem.
by FTMSupport
Fri Apr 13, 2018 8:20 am
Forum: Issue Reporting [Baseball]
Topic: Score Card won't update after edit
Replies: 9
Views: 289

Re: Score Card won't update after edit

This really sounds like a "caching" issue on the device. Like the PDF viewer is not looking to see if the PDF file was updated and is just displaying the old version of the file even after it is updating. And then after some period of time, it is reading the file from storage again. We would again s...
by FTMSupport
Thu Apr 12, 2018 7:26 am
Forum: Issue Reporting [Baseball]
Topic: Missing MLB players for substitution
Replies: 14
Views: 302

Re: Missing MLB players for substitution

If you go to the Settings app on your Android and select Display -> Font, what do you have set as the Font Size on your device?
by FTMSupport
Thu Apr 12, 2018 7:22 am
Forum: Issue Reporting [Baseball]
Topic: Missing MLB players for substitution
Replies: 14
Views: 302

Re: Missing MLB players for substitution

We download the 40 man roster because sometimes players are moved from 40 man to 25 man after we get our data feed and have found that by over-including players on the roster we don't run into the issue of a player not being listed in one of these late day moves. This is the first time we have heard...
by FTMSupport
Wed Apr 11, 2018 1:51 pm
Forum: Questions and Answers
Topic: Android audio question
Replies: 4
Views: 177

Re: Android audio question

Can you tell us specifically what those devices are and what version of Android you are running so we can try and reproduce with the same configuration?
by FTMSupport
Wed Apr 11, 2018 1:50 pm
Forum: Issue Reporting [Baseball]
Topic: Score Card won't update after edit
Replies: 9
Views: 289

Re: Score Card won't update after edit

That is interesting. You may want to try installing a different PDF viewer on your device. With Android, we write the PDF to the file system and then launch an action to open whichever PDF viewer you have installed. Perhaps the one you have is opening a cached version of the PDF file. If you go to G...
by FTMSupport
Wed Apr 11, 2018 12:22 pm
Forum: Questions and Answers
Topic: Android audio question
Replies: 4
Views: 177

Re: Android audio question

If it is not continuing the play by play as well, then that is a new issue... either specific to your device or because of a newer Android update. We will look into this.
by FTMSupport
Wed Apr 11, 2018 12:21 pm
Forum: Enhancement Requests [Baseball]
Topic: Print Scorecard without pitch location
Replies: 2
Views: 141

Re: Print Scorecard without pitch location

If it is ink you are concerned with, you can print a PDF without printing that page - usually there is an option to say which pages you would like to print.