Search found 13158 matches

by FTMSupport
Fri Jun 08, 2018 3:25 pm
Forum: Issue Reporting [Baseball]
Topic: iScore Central keeps popping the premium offer
Replies: 20
Views: 5972

Re: iScore Central keeps popping the premium offer

Watching the iScorecast on a mobile device requires a subscription. Be sure you are on the newest version of iScore Central (downloadable from either Google Play or Apple App Store). If you are on the latest version, please be specific about what you are trying that is not working. Did you purchase ...
by FTMSupport
Fri Jun 08, 2018 7:06 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 639

Re: Players name and numbers changing iPad (open)

Yes, same lineup. When you view the iScorecast, that data is from a "point in time" when the iScorecast was done. If the user goes in and edits player names, the scorecast would not be updated unless they do iScorecast Synchronize. This would be more evidence that the user is changing the names. Our...
by FTMSupport
Thu Jun 07, 2018 6:56 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)
Replies: 37
Views: 3444

Re: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)

The beta testing is still underway. We would expect it to be available for all leagues soon but it is up to the Product Manager of the feature to decide when to release it. The availability of stats (just "your team" or visible for both teams) is one of the things still being worked through with the...
by FTMSupport
Thu Jun 07, 2018 10:36 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 639

Re: Players name and numbers changing iPad (open)

Yes, there is only one Kye Snodsmith in the Lineup and Stats for the game on 4/11 when we look at the customer's data. With jersey #23 in both cases. http://iscoresports.com/bcl/game_411_lineup.jpeg http://iscoresports.com/bcl/game_411_stats.jpeg All we can do is ask again for specific steps to repr...
by FTMSupport
Thu Jun 07, 2018 5:37 am
Forum: Issue Reporting [Baseball]
Topic: Leagues not displaying properly - Android (answered/open, unique to specific Android.Hardware)
Replies: 20
Views: 3122

Re: Leagues not displaying properly - Android (answered/open, unique to specific Android.Hardware)

Can you post your Customer ID so we can look at your data? We will take another shot at trying to reproduce this issue using your data. We have not been able to reproduce it in past attempts.
by FTMSupport
Thu Jun 07, 2018 5:32 am
Forum: Issue Reporting [Baseball]
Topic: No favorite team/games showing
Replies: 2
Views: 89

Re: No favorite team/games showing

When you tap the "three bar icon" in the upper left on both the iPhone and iPad, do you see you are logged in as the same user (same email address) on both? Two things to try... first, try logging out and back in on the iPad. Second, be sure under Settings -> Favorites that you have the same numbers...
by FTMSupport
Wed Jun 06, 2018 1:01 pm
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 639

Re: Players name and numbers changing

The database as it stands now does not have a duplicate Kye Snodsmith on the game on 4/11/18. #23 is Kye Snodmith and #4 is Dylan Hignite However, on more recent games he has Kye Snodsmith as #4 (same internal ID and that is why the Player Card shows #4 for Kye Snodmith on one set of games and #23 f...
by FTMSupport
Wed Jun 06, 2018 11:40 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 639

Re: Players name and numbers changing

It does not makes sense that iScore would change a player on its own. There is nothing in code that would do this. Our best guess is that the user is changing player names while scoring the game based on the jersey numbers, and not realizing that this is actually changing the underlying player. Then...
by FTMSupport
Wed Jun 06, 2018 7:46 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: League-Wide Stats
Replies: 4
Views: 92

Re: League-Wide Stats

It can only be done team by team. Most people would not have an entire league on their device - only the team they are scoring for. Are you in a situation where your entire league's stats are being kept on a single device?
by FTMSupport
Tue Jun 05, 2018 8:11 pm
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 639

Re: Players name and numbers changing

Unfortunately we do not offer phone support. We looked at the game on 4/11, and we do see that Kye Snodsmith has jersey #23 in that game. If you go to Player Manager, and select Kye Snodsmith, and view Player Stats, you can see you had used jersey #4 for the games from 5/4 - 5/25, and jersey #23 for...