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by FTMSupport
Wed May 24, 2017 10:04 pm
Forum: Issue Reporting [Baseball]
Topic: Export Failure (resolved)
Replies: 13
Views: 167

Re: EXport Failure

If you email your customer ID to support@iscoresports.com and reference this thread, we can check our servers to see if there are any errors that tie back to your account.
by FTMSupport
Mon May 22, 2017 8:11 am
Forum: Issue Reporting [Baseball]
Topic: Email Stats filtering on League (answered)
Replies: 9
Views: 225

Re: Email Stats filtering on League (waiting on support reply)

Yes, that is correct. If you want the "filter message" included on the emailed reports, view the team stats first and email from the team stats page.
by FTMSupport
Mon May 22, 2017 8:08 am
Forum: Enhancement Requests [Baseball]
Topic: Single Team Line Up Card (replied, future consideration)
Replies: 2
Views: 81

Re: Single Team Line Up Card (future consideration)

Thank you for the suggestion. Our experience has been the emailed lineup cards are a very low use feature, but we will consider these changes for future enhancements.
by FTMSupport
Sun May 21, 2017 9:49 pm
Forum: Issue Reporting [Baseball]
Topic: Speckle chart & Ipad mini not working (under investigation by support)
Replies: 3
Views: 83

Re: Speckle chart & Ipad mini not working

We will take a look to see what is happening.
by FTMSupport
Wed May 17, 2017 8:59 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: What did I do wrong - batting line up changed (answered)
Replies: 6
Views: 320

Re: What did I do wrong - batting line up changed

The Misc button is one of the main buttons on the main scoring screen. You can see a full manual at http://iscoresports.com/manual/
by FTMSupport
Mon May 15, 2017 7:06 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Gameplay Video Upload (answered)
Replies: 1
Views: 51

Re: Gameplay Video Upload

iScore would not track videos. If you are referring to the team websites, you can upload to YouTube and embed them in your team website.
by FTMSupport
Fri May 12, 2017 9:18 pm
Forum: Product Updates [Football]
Topic: iScore Football v1.92
Replies: 7
Views: 17169

Re: iScore Football v1.92

Yes, there will be updates coming.
by FTMSupport
Fri May 12, 2017 8:02 am
Forum: Issue Reporting [Baseball]
Topic: Discover team rosters from USSSA no jersey numbers (fixed)
Replies: 6
Views: 266

Re: Discover team rosters from USSSA no jersey numbers (fixed)

We have not changed anything on the iScore side in regards to Sports Engine jersey numbers. We still grab them from the jersey_number field from their API. So perhaps they are not set for the teams you are discovering from, or Sports Engine has changed something (you can contact them and ask them ab...
by FTMSupport
Thu May 11, 2017 6:45 am
Forum: Product Updates [Baseball]
Topic: Version 5.020 for iOS now available (FYI)
Replies: 17
Views: 1012

Re: Version 5.020 for iOS now available

You reported this in another thread as well and we responded there. Export is working fine (we just verified) and nothing about this update changed Export functionality. If a Sportsengine website is not updating, you should try contacting their customer support as it does not appear there are any is...
by FTMSupport
Thu May 11, 2017 6:42 am
Forum: Issue Reporting [Baseball]
Topic: Left on Base (LOB and LOBi) statistic (resolved)
Replies: 12
Views: 1758

Re: Left on base not reporting correctly

Yes, that is still a LOB.

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