Search found 13158 matches

by FTMSupport
Tue Jun 05, 2018 6:42 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 647

Re: Players name and numbers changing

We really need steps to follow to see player information changing. The screenshots do show a different number for Kye Snodsmith, but when we open the Hartland JV @ Holly Bronchos JV game for example, it shows Kye Snodsmith with Jersey #4, and then we go to Team Manager and select the Holly Bronchos ...
by FTMSupport
Mon Jun 04, 2018 7:40 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 647

Re: Players name and numbers changing

You can upload photos to a site like http://tinypic.com/ and share the URLs of the images here. We have looked at your data and do not see anything unusual with it. If you can give us specific steps that we can repeat to see the issue on a device here, we will go through your steps and see what we c...
by FTMSupport
Thu May 31, 2018 8:41 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: catcher interference
Replies: 4
Views: 145

Re: interference

It does not charge an at bat if you enter it with In Play -> Catcher Obstruction as previously noted. This scenario is exactly what that entry is for.
by FTMSupport
Thu May 31, 2018 8:32 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: catcher interference
Replies: 4
Views: 145

Re: interference

In Play -> Catch Obstruction to score it in iScore.

Batter is awarded first base and it is not treated as an At Bat (treated more like a Walk for stats purposes).
by FTMSupport
Wed May 30, 2018 3:44 pm
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 647

Re: Players name and numbers changing

You can either just post your customer ID in here, or you can email our support email folks at support@iscoresports.com. If you email support, please include a link to this thread as well so the folks in support know what this is in reference to.
by FTMSupport
Tue May 29, 2018 7:42 pm
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 695

Re: Parents and Fans can not find or see games

When you tap the "3 bar icon" in the upper left, what version does it say you are running at the bottom of the screen that appears? What specific type of device (iPhone 7? iPhone 8? iPhone X?) and version of iOS are you running? If we can reproduce the issue you are having we can fix it, but have no...
by FTMSupport
Tue May 29, 2018 3:03 pm
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 695

Re: Parents and Fans can not find or see games

If you just open the iScore Central app, you will see this (which is whatever games are currently the "top viewed" by iScore users):

http://iscoresports.com/bcl/sc1.jpeg

When clicking the link you sent above, it opens straight to the game which looks like this:

http://iscoresports.com/bcl/sc2.jpeg
by FTMSupport
Tue May 29, 2018 1:45 pm
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 695

Re: Parents and Fans can not find or see games

If there are any parts of the app that are not reliable, we definitely want to get those addressed. When clicking the link you supplied on a computer, it opens up to the Web Viewer (as expected). When clicking the link on an iPhone here, it opens up to the iScore Central app and goes to the game spe...
by FTMSupport
Tue May 29, 2018 11:26 am
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 695

Re: Parents and Fans can not find or see games

If you can paste a link here from one of the emails, we can take a look to see what is going on. We do force mobile user to use the iScore Central mobile application now to view games from a mobile device, but that should be the only difference. And it sounds like you have an iScore Team Website, so...