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by FTMSupport
Fri Jun 09, 2017 10:32 am
Forum: Issue Reporting [Baseball]
Topic: Stats wrong on iscorecast (answered)
Replies: 1
Views: 54

Re: Stats wrong on iscorecast

Yes, there are some subtle situations with ERA calculation that the scorecast is not able to do as well as the device because it does not quite have all the same context. The optional Team Websites will always have an ERA that matches the device, and we do the best we can on the real time iScorecasts.
by FTMSupport
Fri Jun 09, 2017 6:59 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: league manager teams not showing up (answered)
Replies: 2
Views: 52

Re: league manager teams not showing up

If you go to League Manager and turn on the ALL league, then all teams will show up.
by FTMSupport
Tue Jun 06, 2017 8:07 pm
Forum: Product Updates [Baseball]
Topic: Android update
Replies: 2
Views: 94

Re: Android update

There have been several updates over the last 2 1/2 years. Is there something specific that you are looking to score that you are unable to do with iScore?
by FTMSupport
Tue Jun 06, 2017 2:49 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: *GLITCH*Exporting incorrect Hit Totals that don't match what is recorded. (pending user clarifications)
Replies: 2
Views: 61

Re: *GLITCH*Exporting incorrect Hit Totals that don't match what is recorded.

When you say "populating 300 hits on the server" can you be more specific? We are not sure where you would like us to look to see that.
by FTMSupport
Mon Jun 05, 2017 2:09 pm
Forum: Issue Reporting [Baseball]
Topic: ADDON 2017 Rosters: Corrections to make to LAD roster
Replies: 1
Views: 37

Re: ADDON 2017 Rosters: Corrections to make to LAD roster

For 1 and 3, we confirmed that our source of data (stats.com) is returning the players with this handedness. We will send them an email to hopefully get it fixed.

For 2, we will look into this further when a lineup is available so we can test it and see what is going wrong.
by FTMSupport
Mon Jun 05, 2017 11:00 am
Forum: Issue Reporting [Baseball]
Topic: Help trumedia
Replies: 3
Views: 45

Re: Help trumedia

Existing subscriptions should continue working fine until they expire, but TruMedia is not going to be accepting new subscriptions or renewals. They have decided that not enough people were using it to justify continued support. If you have questions about it, you can reach out to them on their cont...
by FTMSupport
Mon Jun 05, 2017 10:28 am
Forum: Issue Reporting [Baseball]
Topic: Help trumedia
Replies: 3
Views: 45

Re: Help trumedia

Do you already have a subscription to TruMedia? Or are you trying to create a new one / renew an old one?
by FTMSupport
Mon Jun 05, 2017 9:47 am
Forum: Issue Reporting [Baseball]
Topic: Roster has uniform numbers but no names (responded, pending user clarifications back)
Replies: 5
Views: 104

Re: Roster has uniform numbers but no names

We just did a data share from that device to a device here, and selected the Neptune Beach Pearl 2017 team. It shows the players with both jersey numbers and names, and says -> (New) for each. Maybe if you are not seeing the -> (New) it means the players already exist on the device you are trying to...
by FTMSupport
Mon Jun 05, 2017 7:51 am
Forum: Issue Reporting [Baseball]
Topic: Roster has uniform numbers but no names (responded, pending user clarifications back)
Replies: 5
Views: 104

Re: Roster has uniform numbers but no names

We have not seen this problem before. If you let us know the customer ID of the device you are trying to retrieve a team from and which team it is, we can take a look.
by FTMSupport
Sun Jun 04, 2017 8:29 pm
Forum: Enhancement Requests [Baseball]
Topic: Post to Facebook (future feature request)
Replies: 1
Views: 55

Re: Post to Facebook

There is nothing to do it automatically. You can email yourself all of that information and copy/paste it to Facebook if you would like. More social media integration is something that is on our list for future enhancements.

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