Search found 12839 matches

by FTMSupport
Sun Apr 16, 2017 4:14 pm
Forum: Issue Reporting [Baseball]
Topic: Graphics Bug (closed- future fix)
Replies: 6
Views: 86

Re: Graphics Bug

If you can give us the exact steps that lead to this so we can reproduce it, that would be great. We have not been able to reproduce it with our testing. Thank you.
by FTMSupport
Sun Apr 16, 2017 4:13 pm
Forum: Issue Reporting [Baseball]
Topic: iscore Baseball has a mind of it's Own (resolved)
Replies: 3
Views: 61

Re: iscore Baseball has a mind of it's Own

Sounds like voice recognition is on for sure. That is the only way scoring would be done without you tapping the screen.
by FTMSupport
Sat Apr 15, 2017 7:51 pm
Forum: Issue Reporting [Baseball]
Topic: Graphics Bug (closed- future fix)
Replies: 6
Views: 86

Re: Graphics Bug

We are not seeing this when we try entering a ground out. We believe it was happening in an earlier release. Are you updated to the newest version in the App Store? If yes, please let us know the exact steps you are entering to get this screen on your device so we can reproduce. Thank you.
by FTMSupport
Sat Apr 15, 2017 7:46 pm
Forum: Enhancement Requests [Baseball]
Topic: Set pitch count (answered)
Replies: 1
Views: 53

Re: Set pitch count

You can override the stats when the game is over, but there is not going to be a way to set pitch counts during the game without entering the actual pitches.
by FTMSupport
Fri Apr 14, 2017 7:02 am
Forum: Issue Reporting [Baseball]
Topic: Had to factory reset my tablet. (answered)
Replies: 2
Views: 67

Re: Had to factory reset my tablet.

Email us at support@iscoresports.com with the old customer ID and we can reset the password for you. You can then use the steps here to transfer all the data to your new account:

http://iscoresports.com/baseball/kb/faq_general/transferalldata.php
by FTMSupport
Thu Apr 13, 2017 1:26 pm
Forum: Issue Reporting [Baseball]
Topic: Import Roster from League Athletics (answered)
Replies: 3
Views: 65

Re: Import Roster from League Athletics (open pending support)

Most likely a permissions issue with your account in League Athletics. You should contact support with the details of your account (which league, what email you are logging in with, which game) and someone there would be able to help. You can email support@iscoresports.com with the details.
by FTMSupport
Thu Apr 13, 2017 1:24 pm
Forum: Issue Reporting [Baseball]
Topic: Change Excel Output from .xls to .xlsx (resolved)
Replies: 1
Views: 33

Re: Change Excel Output from .xls to .xlsx

It has now been changed. We updated from the old .xls format to the newer .xlsx format a couple weeks ago to address an issue with the max # of columns (old excel only allowed 250 but we have more stats than that if they are all turned on). We did not change the file extension at the time however. I...
by FTMSupport
Wed Apr 12, 2017 11:26 am
Forum: Questions and Answers
Topic: how can you check when your Central Viewer Premium subscription expires? (answered)
Replies: 1
Views: 42

Re: how can you check when your Central Viewer Premium subscription expires?

You have to view your subscriptions in the App Store. It is slightly different depending on iOS version, but basically go to Settings -> App Store, tap your email address and view your ID and there is a Subscriptions option there to see your current subscriptions and expirations. It is an Apple feat...

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