Search found 12954 matches

by FTMSupport
Tue Jul 11, 2017 11:05 am
Forum: Questions and Answers
Topic: Can a Single Premium Subscription Be Used for Both iOS and Android devices (answered)
Replies: 19
Views: 349

Re: Can a Single Premium Subscription Be Used for Both iOS and Android devices ( pending @support reply)

Unfortunately the subscription models on the two platforms have diverged a bit so it makes the sharing across platforms a bit tricky. This was not intentional, but unfortunately a longer term fix is going to require changes on the Android platform. For now, if you purchase on Android, you can email ...
by FTMSupport
Mon Jul 10, 2017 2:14 pm
Forum: Questions and Answers
Topic: Can a Single Premium Subscription Be Used for Both iOS and Android devices (answered)
Replies: 19
Views: 349

Re: Can a Single Premium Subscription Be Used for Both iOS and Android devices ( @support reply needed)

Apple does not give developers a way to give refunds. You would have to request a refund from Apple.
by FTMSupport
Mon Jul 10, 2017 9:16 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 16
Views: 433

Re: Push notifications on Central Viewer (pending @Support following up)

Was a broad issue that likely effected all push notifications. And the random push notification was likely part of us clearing up the problem.
by FTMSupport
Mon Jul 10, 2017 9:05 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 16
Views: 433

Re: Push notifications on Central Viewer (pending @Support following up)

We found an issue that was fixed this morning that we believe was causing the push notifications to not be sent. This should now be fixed.
by FTMSupport
Wed Jul 05, 2017 7:58 am
Forum: Enhancement Requests [Baseball]
Topic: Please Add Landscape View for All Screens (Android, future.feature.request)
Replies: 11
Views: 304

Re: Please Add Landscape View for All Screens (awaiting support feedback)

It is by design that the lists are only in portrait mode and the scoring screen supports landscape. We have it on our enhancement list to add landscape mode for list screens as well in a future release.
by FTMSupport
Mon Jul 03, 2017 1:57 am
Forum: Issue Reporting [Baseball]
Topic: MLB New Data not working (answered)
Replies: 22
Views: 554

Re: MLB New Data not working (answered)

Forgot we even had the discover team -> MLB option. That should be retrieving 2017 rosters now as well.
by FTMSupport
Sun Jul 02, 2017 5:05 pm
Forum: Issue Reporting [Baseball]
Topic: MLB New Data not working (answered)
Replies: 22
Views: 554

Re: MLB New Data not working iPad (@suppprt update)

Should be updated now. We are not sure why the daily updates are failing but we are looking into it.
by FTMSupport
Fri Jun 30, 2017 3:33 pm
Forum: Issue Reporting [Baseball]
Topic: Help trumedia (answered)
Replies: 5
Views: 193

Re: Help trumedia

We may create a more detailed analytics option. There is also the EdgeHQ system that provides much of the same data that TruMedia did.
by FTMSupport
Wed Jun 28, 2017 10:20 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Discovering games from Tourney Machine (solve implemented)
Replies: 2
Views: 313

Re: Discovering games from Tourney Machine

A "Logout" button has now been added to allow you to log out of the Tourney Machine account you are logged into instead of requiring you to wait for the session to time out.
by FTMSupport
Wed Jun 28, 2017 9:54 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 16
Views: 433

Re: Push notifications on Central Viewer (@Support response Needed)

Can you tell us what type of device you are using?

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