Search found 12929 matches

by FTMSupport
Tue Jul 11, 2017 11:36 pm
Forum: Issue Reporting [Baseball]
Topic: Hitting Chart inaccurate (answered/open, unique to specific Android.Hardware)
Replies: 6
Views: 138

Re: Hitting Chart inaccurate (pending @support follow up)

This is the same issue reported in another thread where some Android devices do not report their dimensions / densities properly and it throws off calculations.
by FTMSupport
Tue Jul 11, 2017 11:35 pm
Forum: Issue Reporting [Baseball]
Topic: Player card spray charts (answered/open, unique to specific Android.Hardware)
Replies: 5
Views: 223

Re: Player card spray charts (pending @suport follow up)

As noted, Android manufacturers do not all report there true dimensions / DPI correctly and that throws off the calculations when we go to display the data. There is not a way for us to identify all the manufacturers that do this. Our hope is that the manufacturers stop doing this or correct it in t...
by FTMSupport
Tue Jul 11, 2017 11:33 pm
Forum: Issue Reporting [Baseball]
Topic: Speckle chart & Ipad mini not working (answered, future.fix)
Replies: 5
Views: 142

Re: Speckle chart & Ipad mini not working (pending @support follow up)

Yes, we see that the speckle chart is not available and will get it back in a future update.
by FTMSupport
Tue Jul 11, 2017 11:32 pm
Forum: Issue Reporting [Baseball]
Topic: Leagues not displaying properly - Android (answered/open, unique to specific Android.Hardware)
Replies: 16
Views: 357

Re: Leagues not displaying properly - Android (open, pending @support follow up)

We have not been able to reproduce this on a Samsung Galaxy S5 (which is the closest we have to the device reported). We added 20 leagues so that scrolling was required, went to both Team Manager and Player Manager and selected a Team and Player, then selected Leagues, and it scrolled up/down throug...
by FTMSupport
Tue Jul 11, 2017 11:25 pm
Forum: Issue Reporting [Baseball]
Topic: On Android tablet, in Game Stats Sheet not auto updating w/o multiple attempts (Open, @support unable to replicate)
Replies: 9
Views: 1712

Re: On Android tablet, in Game Stats Sheet not auto updating without multiple attempts (pending @support follow up)

We have not been able to reproduce this, but we will look into the stat calculation code to see if we can find anything that can cause this issue.
by FTMSupport
Tue Jul 11, 2017 11:05 am
Forum: Questions and Answers
Topic: Can a Single Premium Subscription Be Used for Both iOS and Android devices (answered)
Replies: 19
Views: 157

Re: Can a Single Premium Subscription Be Used for Both iOS and Android devices ( pending @support reply)

Unfortunately the subscription models on the two platforms have diverged a bit so it makes the sharing across platforms a bit tricky. This was not intentional, but unfortunately a longer term fix is going to require changes on the Android platform. For now, if you purchase on Android, you can email ...
by FTMSupport
Mon Jul 10, 2017 2:14 pm
Forum: Questions and Answers
Topic: Can a Single Premium Subscription Be Used for Both iOS and Android devices (answered)
Replies: 19
Views: 157

Re: Can a Single Premium Subscription Be Used for Both iOS and Android devices ( @support reply needed)

Apple does not give developers a way to give refunds. You would have to request a refund from Apple.
by FTMSupport
Mon Jul 10, 2017 9:16 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 16
Views: 261

Re: Push notifications on Central Viewer (pending @Support following up)

Was a broad issue that likely effected all push notifications. And the random push notification was likely part of us clearing up the problem.
by FTMSupport
Mon Jul 10, 2017 9:05 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 16
Views: 261

Re: Push notifications on Central Viewer (pending @Support following up)

We found an issue that was fixed this morning that we believe was causing the push notifications to not be sent. This should now be fixed.
by FTMSupport
Wed Jul 05, 2017 7:58 am
Forum: Enhancement Requests [Baseball]
Topic: Please Add Landscape View for All Screens (Android, future.feature.request)
Replies: 11
Views: 205

Re: Please Add Landscape View for All Screens (awaiting support feedback)

It is by design that the lists are only in portrait mode and the scoring screen supports landscape. We have it on our enhancement list to add landscape mode for list screens as well in a future release.

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