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by FTMSupport
Sun Oct 08, 2017 8:05 pm
Forum: Questions and Answers
Topic: App Not Accepting My Premium Upgrade Purchase (resolved)
Replies: 12
Views: 410

Re: App Not Accepting My Premium Upgrade Purchase

@damitche23 - we can see your subscription expired on August 21. If you update to the newest version, you should be able to renew your subscription from within the application just fine.
by FTMSupport
Wed Oct 04, 2017 5:47 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w Si App (future request!!)
Replies: 10
Views: 171

Re: Importing Teams and Games from Si App

If you use the "SI Play" mobile app, you can see the scorecast and scores from games that are discovered and scored this way. The data does not currently sync back to the SI Play Website, but that functionality will be coming soon.
by FTMSupport
Fri Sep 29, 2017 11:41 am
Forum: Issue Reporting [Baseball]
Topic: Discover Team - USSSA not listing current team/roster (resolved)
Replies: 17
Views: 424

Re: Discover Team - USSSA not listing current team/roster

We made a modification this morning that should make it work for everyone again. USSSA had changed their API without informing us.
by FTMSupport
Fri Sep 29, 2017 11:40 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w Si App (future request!!)
Replies: 10
Views: 171

Re: Importing Teams and Games

We searched again and it still shows no upcoming games. Is the game that was created for an upcoming date? It will only show games coming up in the future, not games that have passed the starting date.
by FTMSupport
Thu Sep 28, 2017 12:59 pm
Forum: Issue Reporting [Baseball]
Topic: Discover Team - USSSA not listing current team/roster (resolved)
Replies: 17
Views: 424

Re: Discover Team - USSSA not listing current team/roster (Pending @Support)

If you let us know a specific team your are searching for (state, age, baseball/softball, team name) we can check what is going on. If you have a link to the team in USSSA that helps as well.
by FTMSupport
Thu Sep 28, 2017 12:57 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w Si App (future request!!)
Replies: 10
Views: 171

Re: Importing Teams and Games

We tried searching for "Willis Youth" in the iScore Baseball app, and the only match is "WILLIS YOUTH ATHLETIC ASSN.". When we select that, there are no upcoming games shown. So a couple questions: 1. Is that the right league? 2. Are you using iScore Baseball (or is it another sp...
by FTMSupport
Wed Sep 27, 2017 8:35 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w Si App (future request!!)
Replies: 10
Views: 171

Re: Importing Teams and Games

If you let us know the league name and game, we can take a look to see what is going on. Sometimes it has to do with permissions that are set in SI Play that are not allowing data to be seen. We can take a look if we know which league/team to look at.
by FTMSupport
Mon Sep 25, 2017 8:18 am
Forum: Enhancement Requests [Baseball]
Topic: Search improvement (Team & Games) (future enhancement for developers)
Replies: 4
Views: 156

Re: Search improvement (Team & Games)

This is a change we can make and will add it in a future update. Thank you for the suggestion.
by FTMSupport
Thu Sep 21, 2017 4:48 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Switching teams (answered)
Replies: 1
Views: 71

Re: Switching teams

When the lineup screen comes up prior to the game starting, tap the Options button in the bottom right corner, then tap "Swap Teams". This will swap home and visitor.
by FTMSupport
Thu Sep 21, 2017 4:46 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Help to Recover Deleted Team (resolved)
Replies: 15
Views: 189

Re: Help to Recover Deleted Team

What is your customer ID, and what is the name of the team?

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