Search found 13195 matches

by FTMSupport
Fri Jun 15, 2018 10:28 pm
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 1444

Re: Parents and Fans can not find or see games

We believe we have found the issue for clicking the emailed link and it not working for some users. Will report back when the we can confirm for sure we have it resolved.
by FTMSupport
Fri Jun 15, 2018 10:01 am
Forum: Rules [Baseball / Softball]
Topic: Foul tip outs and errors
Replies: 2
Views: 205

Re: Foul tip outs and errors

"foul tip out" is only on a third strike. If they "pop the ball up" and the catcher catches it, that happens on any count and counts as a pop out. For the error on the play at first... if the first baseman could have been reasonably expected to catch the ball and didn't, it is an error on 1B. If the...
by FTMSupport
Fri Jun 15, 2018 9:57 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)
Replies: 41
Views: 4401

Re: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)

Following up internally here right now to make sure "Aboite Softball League" is on the Beta list.
by FTMSupport
Fri Jun 15, 2018 7:25 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: EDGE HQ
Replies: 8
Views: 245

Re: EDGE HQ

We will check if EdgeHQ is still handling iScore users. The way the integration works it is very passive on the iScore side - they make API calls to us to get data and we do not actively check if they are still supporting their customers. But we will find out and get back to you here.
by FTMSupport
Fri Jun 15, 2018 6:41 am
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 1444

Re: Parents and Fans can not find or see games

We have not stopped responding, we are just unable to reproduce the issue with the information given to this point. We continue to try to reproduce as we want the experience to be smooth for all users, but we have nothing new we can offer by responding in the same way we (or OhioTex) have. If anyone...
by FTMSupport
Wed Jun 13, 2018 12:35 pm
Forum: Rules [Baseball / Softball]
Topic: WP/PB/D3S questions
Replies: 2
Views: 191

Re: WP/PB/D3S questions

Wild Pitches and Passed Balls are kept as their own statistics. They are explicitly NOT errors according to the rules of baseball. They can lead to an error if the catcher recovers the ball and overthrows first base and the batter-runner advances to second as a result. But WP and PB are their own st...
by FTMSupport
Sun Jun 10, 2018 9:38 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 19
Views: 6181

Re: Push notifications on Central Viewer (resolved/fixed )

This should now be fixed. Thank you for bringing it to our attention. We recently switched our push notifications to use Google Firebase and it was having an issue. The upside now that it is fixed is that the push notifications are near instant when something is entered in iScore whereas before it c...
by FTMSupport
Fri Jun 08, 2018 3:25 pm
Forum: Issue Reporting [Baseball]
Topic: iScore Central keeps popping the premium offer
Replies: 20
Views: 6666

Re: iScore Central keeps popping the premium offer

Watching the iScorecast on a mobile device requires a subscription. Be sure you are on the newest version of iScore Central (downloadable from either Google Play or Apple App Store). If you are on the latest version, please be specific about what you are trying that is not working. Did you purchase ...
by FTMSupport
Fri Jun 08, 2018 7:06 am
Forum: Issue Reporting [Baseball]
Topic: Players name and numbers changing iPad (open)
Replies: 28
Views: 1150

Re: Players name and numbers changing iPad (open)

Yes, same lineup. When you view the iScorecast, that data is from a "point in time" when the iScorecast was done. If the user goes in and edits player names, the scorecast would not be updated unless they do iScorecast Synchronize. This would be more evidence that the user is changing the names. Our...
by FTMSupport
Thu Jun 07, 2018 6:56 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)
Replies: 41
Views: 4401

Re: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)

The beta testing is still underway. We would expect it to be available for all leagues soon but it is up to the Product Manager of the feature to decide when to release it. The availability of stats (just "your team" or visible for both teams) is one of the things still being worked through with the...