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by FTMSupport
Tue Apr 17, 2018 8:28 pm
Forum: Issue Reporting [Baseball]
Topic: MLB Double Header Sync
Replies: 2
Views: 30

Re: MLB Double Header Sync

Thank you Stan. We will try and look for a fix. Will have to try and find the next double header to see what we can do. If you happen to know of any coming up, please let us know as it will help us find what is going on.
by FTMSupport
Tue Apr 17, 2018 8:49 am
Forum: Enhancement Requests [Baseball]
Topic: Radar Gun (Stalker and Scoutee) (future.feature.integration.ideas
Replies: 10
Views: 5817

Re: Radar Gun (Stalker and Scoutee) (future.feature.integration.ideas

Unfortunately Apple had us remove the integration because the device used to connect to the radar guns was not approved by them. If they ever change their policy we will look to add the radar gun support back in.
by FTMSupport
Mon Apr 16, 2018 11:34 pm
Forum: Questions and Answers
Topic: How do i see who it up next on team not currently batting?
Replies: 3
Views: 77

Re: How do i see who it up next on team not currently batting?

The feature is still there. Is it possible you changed your font size to something larger than "Normal"? This can be checked in Settings -> Display on your device.
by FTMSupport
Mon Apr 16, 2018 8:30 am
Forum: Rules [Baseball / Softball]
Topic: Fielder's choice or what?
Replies: 4
Views: 83

Re: Fielder's choice or what?

If you have advanced scorekeeping on, when you enter a runner advancing by error it will ask would the runner have been out if not for the error and you would select YES. In that case, iScore would not treat it as an earned run. If you did not have advanced scorekeeping on and select this option, it...
by FTMSupport
Mon Apr 16, 2018 8:28 am
Forum: Issue Reporting [Baseball]
Topic: iScore MLB 2018 Add-on - Corrupted Data (LAD)
Replies: 6
Views: 177

Re: iScore MLB 2018 Add-on - Corrupted Data (LAD)

Should now be fixed for future games.
by FTMSupport
Sun Apr 15, 2018 5:24 pm
Forum: Issue Reporting [Baseball]
Topic: iScore MLB 2018 Add-on - Corrupted Data (LAD)
Replies: 6
Views: 177

Re: iScore MLB 2018 Add-on - Corrupted Data (LAD)

We know the issue now. We get data from multiple source and one identifies him as Kike and one as Enrique. We will make some modifications to treat them as the same player.
by FTMSupport
Sat Apr 14, 2018 11:49 pm
Forum: Rules [Baseball / Softball]
Topic: Fielder's choice or what?
Replies: 4
Views: 83

Re: Fielder's choice or what?

Yes, Fielder's Choice for the batter is the right call, and Error for runner's advancing is the right call.

Probably lots of questions about FC because it actually does require the scorekeeper to make a judgment call in some situations (could the fielder have made the out on the batter).
by FTMSupport
Sat Apr 14, 2018 7:10 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Username/Password Retrieval (answered/resolved)
Replies: 8
Views: 493

Re: Username/Password Retrieval (answered/resolved)

Go to Options -> Admin Website on the iScore device and it will show your password. You can change it there as well.
by FTMSupport
Sat Apr 14, 2018 9:47 am
Forum: Issue Reporting [Baseball]
Topic: Missing MLB players for substitution
Replies: 14
Views: 136

Re: Missing MLB players for substitution

Fix for this is going up today in version 4.63.414.
by FTMSupport
Fri Apr 13, 2018 8:22 am
Forum: Issue Reporting [Baseball]
Topic: Missing MLB players for substitution
Replies: 14
Views: 136

Re: Missing MLB players for substitution

It appears this is a landscape vs portrait mode view. If you view the substitution screen in portrait mode, you should see all the substitutes just fine. We are working on a fix for landscape mode for this particular device. Thank you for the details that helped us find the problem.