Search found 12938 matches

by FTMSupport
Sun Jul 02, 2017 5:05 pm
Forum: Issue Reporting [Baseball]
Topic: MLB New Data not working (resolved/fixed)
Replies: 20
Views: 371

Re: MLB New Data not working iPad (@suppprt update)

Should be updated now. We are not sure why the daily updates are failing but we are looking into it.
by FTMSupport
Fri Jun 30, 2017 3:33 pm
Forum: Issue Reporting [Baseball]
Topic: Help trumedia (answered)
Replies: 5
Views: 138

Re: Help trumedia

We may create a more detailed analytics option. There is also the EdgeHQ system that provides much of the same data that TruMedia did.
by FTMSupport
Wed Jun 28, 2017 10:20 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Discovering games from Tourney Machine (solve implemented)
Replies: 2
Views: 288

Re: Discovering games from Tourney Machine

A "Logout" button has now been added to allow you to log out of the Tourney Machine account you are logged into instead of requiring you to wait for the session to time out.
by FTMSupport
Wed Jun 28, 2017 9:54 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 16
Views: 311

Re: Push notifications on Central Viewer (@Support response Needed)

Can you tell us what type of device you are using?
by FTMSupport
Fri Jun 23, 2017 3:02 pm
Forum: Issue Reporting [Baseball]
Topic: App Deleted - Recovery of Games from Game Stats email? (answered)
Replies: 1
Views: 79

Re: App Deleted - Recovery of Games from Game Stats email?

You can not recover from the emailed stat summaries, but there is still another option... the "sync" server. See this link for more info - it talks about the scorecasts, but also talks about the "sync:" option: http://iscoreforum.com/baseball/viewtopic.php?f=3&t=12008
by FTMSupport
Thu Jun 22, 2017 12:09 pm
Forum: Issue Reporting [Baseball]
Topic: Add Player duplicates (in iOS) until restart app -(answered, future.fix)
Replies: 3
Views: 96

Re: Add Player duplicates (in iOS) until restart app -potential bug?

Looks like the "last added player" is showing twice in the list when you do this. If you go to league manager and change the league settings and then change back (which forces reloading of everything) the duplicate clears up. It does not actually cause any problems, it is just a display is...
by FTMSupport
Thu Jun 22, 2017 12:03 pm
Forum: Issue Reporting [Baseball]
Topic: MLB New Data not working (resolved/fixed)
Replies: 20
Views: 371

Re: MLB New Data not working iPad (responded, tested, need more user feedback)

Can you check again to see if refresh is still disabled? Our provider has been a bit flaky the last few days, but we just forced an update and believe it should have gone through properly. We will continue to monitor it to see if we can find what caused it not to update a couple of times.
by FTMSupport
Wed Jun 21, 2017 9:58 am
Forum: Issue Reporting [Baseball]
Topic: Team name missing in Discovered Game from SI Play (pending @support follow up )
Replies: 14
Views: 273

Re: Team name missing in Discovered Game from SI Play (Support responded, awaiting user following on info)

This does help... so sounds like regular season everything worked fine, but post season (all stars?) are not working as expected. If you can tell us the league name and team you are discovering from, we can follow up and see what might be causing it.
by FTMSupport
Wed Jun 21, 2017 9:49 am
Forum: Enhancement Requests [Baseball]
Topic: More Seamless for Viewing Fans, When Resume Scoring from a Second Device (future.feature.request)
Replies: 8
Views: 179

Re: How to Resume Scoring from a Second Device (answered)

You can send a note in the scorecast saying you are going to be changing devices before doing so, and the viewers will see that note. In 8 years of scoring hundreds and hundreds of games (including back to back to back to back games), I have never had the issue of needing to switch devices. Yes, it ...

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