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by FTMSupport
Mon Jun 12, 2017 9:47 pm
Forum: Issue Reporting [Baseball]
Topic: MLB Subscription not retriving rosters ( Resolved)
Replies: 5
Views: 100

Re: MLB Subscription not retriving rosters ( Need Support Attention)

The feed from our data provider failed today and that is what caused the issue. We are very sorry for the problem. Things have now been recovered and if you update to Current rosters again things should be fine. We have added a new warning in our processing that should help notify us sooner if this ...
by FTMSupport
Mon Jun 12, 2017 4:06 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: MLB Subscription Issues (resolved)
Replies: 5
Views: 67

Re: need some help please

1. The two versions are the same and only show as two separate versions because of limitations with Apple in combining them into a single app. 2. It sounds like you may have the MLB Leagues turned off. Try going to League Manager and either turn on the ALL league, or turn on the each of the MLB leag...
by FTMSupport
Mon Jun 12, 2017 5:43 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Player Stats (answered)
Replies: 2
Views: 40

Re: Player Stats

Create a league called "Summer Team" and assign all the games you want to include to that league. Then enable only that league and email the stats. Stats always include only the currently enabled league. See this link in the manual for more information on league usage: http://iscoresports....
by FTMSupport
Fri Jun 09, 2017 10:32 am
Forum: Issue Reporting [Baseball]
Topic: Stats wrong on iscorecast (answered)
Replies: 1
Views: 61

Re: Stats wrong on iscorecast

Yes, there are some subtle situations with ERA calculation that the scorecast is not able to do as well as the device because it does not quite have all the same context. The optional Team Websites will always have an ERA that matches the device, and we do the best we can on the real time iScorecasts.
by FTMSupport
Fri Jun 09, 2017 6:59 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: league manager teams not showing up (answered)
Replies: 2
Views: 55

Re: league manager teams not showing up

If you go to League Manager and turn on the ALL league, then all teams will show up.
by FTMSupport
Tue Jun 06, 2017 8:07 pm
Forum: Product Updates [Baseball]
Topic: Android update
Replies: 2
Views: 112

Re: Android update

There have been several updates over the last 2 1/2 years. Is there something specific that you are looking to score that you are unable to do with iScore?
by FTMSupport
Tue Jun 06, 2017 2:49 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: *GLITCH*Exporting incorrect Hit Totals that don't match what is recorded. (pending user clarifications)
Replies: 2
Views: 68

Re: *GLITCH*Exporting incorrect Hit Totals that don't match what is recorded.

When you say "populating 300 hits on the server" can you be more specific? We are not sure where you would like us to look to see that.
by FTMSupport
Mon Jun 05, 2017 2:09 pm
Forum: Issue Reporting [Baseball]
Topic: ADDON 2017 Rosters: Corrections to make to LAD roster
Replies: 1
Views: 40

Re: ADDON 2017 Rosters: Corrections to make to LAD roster

For 1 and 3, we confirmed that our source of data (stats.com) is returning the players with this handedness. We will send them an email to hopefully get it fixed.

For 2, we will look into this further when a lineup is available so we can test it and see what is going wrong.
by FTMSupport
Mon Jun 05, 2017 11:00 am
Forum: Issue Reporting [Baseball]
Topic: Help trumedia
Replies: 3
Views: 51

Re: Help trumedia

Existing subscriptions should continue working fine until they expire, but TruMedia is not going to be accepting new subscriptions or renewals. They have decided that not enough people were using it to justify continued support. If you have questions about it, you can reach out to them on their cont...
by FTMSupport
Mon Jun 05, 2017 10:28 am
Forum: Issue Reporting [Baseball]
Topic: Help trumedia
Replies: 3
Views: 51

Re: Help trumedia

Do you already have a subscription to TruMedia? Or are you trying to create a new one / renew an old one?

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