Is it possible to re-setup the players to make it intact or is there no way to fix this. I don't think they knew what they were doing.

When trying to access data from another user I get an error when trying to import the data. It fails with error: Transfer Failed You cannot import data where one of the has been deleted. Is there any other way to get the data from the device. I was emailed the .CSV files however I'm unable to import...