Search found 13158 matches

by FTMSupport
Fri Jun 22, 2018 9:10 am
Forum: Questions and Answers
Topic: Created a team, can’t find team on search
Replies: 3
Views: 64

Re: Created a team, can’t find team on search

The team search was initially intended to be used only for searching for teams with team websites. We expanded it a bit more to include teams that have scored games over the last 30 days (though sometimes tweak this number of days depending on how many games are being scored).
by FTMSupport
Sun Jun 17, 2018 4:10 pm
Forum: Issue Reporting [Baseball]
Topic: Mlb add on problems
Replies: 9
Views: 643

Re: Mlb add on problems

We get our data daily from stats.com which is supposed to be one of the largest and most reliable pro sports stats aggregators out there. We do not know why the stats would not be matching other sources. We will continue trying to research the issue.
by FTMSupport
Sat Jun 16, 2018 8:23 am
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 670

Re: Parents and Fans can not find or see games

OK... we believe we found and have fixed the issue with the emailed links. It was a combination of things ,... where the email came from (iScore Scorekeeper or iScore Central), which device it came from (Android or iOS), which device it was being viewed on (Android or iOS), which device is doing the...
by FTMSupport
Fri Jun 15, 2018 10:28 pm
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 670

Re: Parents and Fans can not find or see games

We believe we have found the issue for clicking the emailed link and it not working for some users. Will report back when the we can confirm for sure we have it resolved.
by FTMSupport
Fri Jun 15, 2018 10:01 am
Forum: Rules [Baseball / Softball]
Topic: Foul tip outs and errors
Replies: 2
Views: 78

Re: Foul tip outs and errors

"foul tip out" is only on a third strike. If they "pop the ball up" and the catcher catches it, that happens on any count and counts as a pop out. For the error on the play at first... if the first baseman could have been reasonably expected to catch the ball and didn't, it is an error on 1B. If the...
by FTMSupport
Fri Jun 15, 2018 9:57 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)
Replies: 37
Views: 3444

Re: Importing Teams and Sync Games w SiPlay App (Feature request in Beta - coming soon)

Following up internally here right now to make sure "Aboite Softball League" is on the Beta list.
by FTMSupport
Fri Jun 15, 2018 7:25 am
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: EDGE HQ
Replies: 6
Views: 84

Re: EDGE HQ

We will check if EdgeHQ is still handling iScore users. The way the integration works it is very passive on the iScore side - they make API calls to us to get data and we do not actively check if they are still supporting their customers. But we will find out and get back to you here.
by FTMSupport
Fri Jun 15, 2018 6:41 am
Forum: Issue Reporting [Baseball]
Topic: Parents and Fans can not find or see games
Replies: 39
Views: 670

Re: Parents and Fans can not find or see games

We have not stopped responding, we are just unable to reproduce the issue with the information given to this point. We continue to try to reproduce as we want the experience to be smooth for all users, but we have nothing new we can offer by responding in the same way we (or OhioTex) have. If anyone...
by FTMSupport
Wed Jun 13, 2018 12:35 pm
Forum: Rules [Baseball / Softball]
Topic: WP/PB/D3S questions
Replies: 2
Views: 65

Re: WP/PB/D3S questions

Wild Pitches and Passed Balls are kept as their own statistics. They are explicitly NOT errors according to the rules of baseball. They can lead to an error if the catcher recovers the ball and overthrows first base and the batter-runner advances to second as a result. But WP and PB are their own st...
by FTMSupport
Sun Jun 10, 2018 9:38 am
Forum: Questions and Answers
Topic: Push notifications on Central Viewer (resolved/fixed )
Replies: 19
Views: 4282

Re: Push notifications on Central Viewer (resolved/fixed )

This should now be fixed. Thank you for bringing it to our attention. We recently switched our push notifications to use Google Firebase and it was having an issue. The upside now that it is fixed is that the push notifications are near instant when something is entered in iScore whereas before it c...