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by FTMSupport
Sun Aug 20, 2017 8:24 pm
Forum: Issue Reporting [Baseball]
Topic: New Player Photo(answered)
Replies: 4
Views: 36

Re: New Player Photo

Yes, we require the player to be created before you can add a photo because we need the internal ID of the player to exist when the photo is added. It gets uploaded to a server that requires the player ID.
by FTMSupport
Sat Aug 19, 2017 12:35 pm
Forum: Issues / Enhancement Requests [Soccer]
Topic: TwitterCast broken?
Replies: 3
Views: 35

Re: TwitterCast broken?

We are looking at the issue still and yes it affects all the iScore products. We definitely suggest the iScorecast option as it provides much more details to the fans as well.
by FTMSupport
Thu Aug 17, 2017 10:23 pm
Forum: Questions and Answers
Topic: App Not Accepting My Premium Upgrade Purchase
Replies: 8
Views: 44

Re: App Not Accepting My Premium Upgrade Purchase

We are not sure why the renewal is not working, but we have extended your subscription out 30 days from today, so you should be good for now while we try and figure out the issue with renewals.
by FTMSupport
Tue Aug 15, 2017 7:14 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Baseball Add on (answered)
Replies: 1
Views: 24

Re: Baseball Add on

Responded to this in the other thread you posted in. Here is a link that describes using the MLB Add On: http://iscoresports.com/baseball/kb/faq_major_league_rosters/major_league_roster_usage.php You can get the game lineups by discovering a game, then when you begin scoring the game the lineup scre...
by FTMSupport
Tue Aug 15, 2017 7:11 pm
Forum: Issue Reporting [Baseball]
Topic: MLB New Data not working (answered)
Replies: 22
Views: 417

Re: MLB New Data not working (resolved/fixed)

The lineup screen appears after you discover the MLB game (Game Manager -> Discover -> MLB -> select the game), and select the game, then begin scoring it. Guessing from your name (aussiebro) that maybe you are not in the US? The $19.99 price is US Dollars. Other countries will convert to a $19.99 e...
by FTMSupport
Sat Aug 12, 2017 1:23 pm
Forum: Issue Reporting [Baseball]
Topic: Pixel XL - League selection (Andorid only, pending user follow up)
Replies: 2
Views: 77

Re: Pixel XL - League selection (Andorid only, pending @ support response)

Can you describe what happens exactly between the "before" and "after" screenshots? Is it is certain combination of steps that makes it go black?
by FTMSupport
Wed Aug 02, 2017 3:17 pm
Forum: Issue Reporting [Baseball]
Topic: Admin Web Site, Team Hit charts. option to include all players with Plate Appearance > 0 (Future enhancement request)
Replies: 2
Views: 53

Re: Admin Web Site, Team Hit charts. Future enhancement. option to include all players with Plate Appearance > 0

We will add your suggestion to our list, but this was done intentionally as this report is specifically Hit Locations, and a player with only BB and SO has no hit locations which would just be a big empty box.
by FTMSupport
Mon Jul 31, 2017 10:31 pm
Forum: FAQ - Frequently Asked Questions [Baseball]
Topic: Team Stats for a team missing (answered)
Replies: 7
Views: 104

Re: Team Stats for a team missing

The stats are available on the device itself. Click Game Manager in iScore, select the game, then select Stats for the team you want to view stats for.
by FTMSupport
Mon Jul 24, 2017 10:16 am
Forum: Issue Reporting [Baseball]
Topic: How to score? Apparent Double, but then Out on Appeal - Missed First Base (answered/ pending user response back if need)
Replies: 4
Views: 143

Re: How to score? Apparent Double, but then Out on Appeal - Missed First Base (responded, and Future.Enhancement)))

For appeal plays in general, the way you would score it is to Undo whatever was entered, and re-enter it as the end result of the appeal. An "appeal" is basically like an "instant replay". The appeal itself is not how the batter / runner made an out. In the case described, the ba...
by FTMSupport
Mon Jul 24, 2017 8:23 am
Forum: Questions and Answers
Topic: Random Score Notifications for Premium users (issue being worked on)
Replies: 3
Views: 309

Re: Random Score Notifications (FYI @Support)

Both iOS and Android users were effected. Would only be premium users as they are the only ones that receive push notifications.

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